Polycom releases on a regular basis feature release or maintenance releases of their uc or obi edition software versions. Manually upgrade the firmware of your polycom vvx ip phone. These release notes provide important information on software updates, phone features, and known issues. Get the overview status and management of deployed conference rooms in a single admin console. Polycom uc software release matrix for soundpoint ip and soundstation ip phones. Application notes for configuring the polycom soundstation ip. This ensures a rewrite of any potentially corrupt firmware and that it is updated to a currently supported revision. You can configure sip settings in the realpresence group series system web interface. This phone to pc connector enables you to use your mouse and keyboard to navigate and enter information on your phone. No more looking information up on your computer and then redialing it on your phone. Polycom uc software support center polycom support plantronics. I then decided to setup a custom server so that the handset can grab the.
How to upload firmware to a polycom unit voip supply. These release notes provide important information on software updates. In the dropdown list, select the latest version highest number 11. Polycom realpresence desktop free version download for pc. Polycom uc software datasheet provides features and benefits of polycom uc software that runs on all polycom open sip devices. Readonly setting shows if your system is registered to a sip server. Contains a summary of new features in uc software version 5. Netvanta 7000 and polycom phone sip version issue adtran. Setting up a polycom trio 8800 with mitel micloud general. In those cases, you must use software upda te from the systems web interface or from a usb memory device connected to the system. All the viewers will see the same presentation when it starts. The program lies within system utilities, more precisely device assistants. Polycom devices running firmware version 3 and lower must connect to a server to update.
To upgrade to this version you will need to download the additional upgrader updater software 3. Nov 27, 2019 to manually register a polycom phone you will need three basic pieces of info. Avaya modular messaging providing voice mail service for the sip endpoints. Afternoon guys, im trying to integrate the polycom system with my cucm. Now, with recent polycom validated interoperability, you can add even more solutions from polycom and microsoft. Provisioning polycom sip phones jeff schertzs blog. If you select auto, the transport protocol, registrar server, and proxy. Apr 28, 2017 microsoft lync phone edition for polycom cx500, polycom cx600 and polycom cx3000 is the first generation of software designed specifically for the phones from polycom to interoperate with microsoft lync server 2010 and microsoft lync server 20. Upgrading polycom vvx handsets using a custom server setup. The english language version of this document shall be considered the governing document related to the polycom product. This can happen if the polycom server is offline, or a corporate proxy server is blocking internet access. The polycom vvx 201 is a twoline sip phone designed for small businesses and mediumsized organizations delivering hd voice technology and a wide range of business telephony features. With the end of sale of some models of vvx business media phones, the following phone models will no longer receive new features after 5. Phone information phone model soundpoint ip 321 part number 234512360001 rev.
Polycom uc software is the telecommunications industrys most powerful and flexible sip software for voipenabled devices. A polycom software release for sip endpoints supporting the vvx x50 desktop phone portfolio, polycom obi voice. Latest polycom uc software release polycom support. Checking the firmware on poly phones nextiva support. How to manually configure polycom phones via web interface. This only applies to devices which are already running at least version 4. This is a limited release for vvx300310 and vvx400410 for all open sip servers and is compliant with microsofta lynca server 2010.
The split software package is smaller, downloads more quickly, and contains sip. How to update polycom device firmware intermedia knowledge base. Realpresence desktop combines quality hd video, industryleading interoperability, and security that is both cost effective and. Hover your mouse over the utilities menu and select software upgrade. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom. Verify that the server type is set to polycom hosted server and then select check for updates. If you see this version, you have successfully upgraded your polycom phone. Polycom pushtotalk ptt polycom messages button direct dial to voice mailbox. Latest firmware version thats available as of 25052016 can be downloaded from here. Release, release notes, vvx 101, vvx 150, vvx 201, vvx.
Genesys application note polycom sip phones with genesys sip server page 9 of 36 3 software and hardware versions validated the following genesys components and polycom phones were validated for reference configuration examples. Cx600 receive all of their provisioning information and software update packages directly from a lync. How can i find out my sip uc software version or the bootrom version of my phone. We have a polycom trio 8800, uc software version 5. Faq what sip or uc software version or updater polycom. Polycom makes a very popular series of sip phones that work with asterisk and freepbx. You can execute polycom realpresence desktop on windows xp7810 32bit. This may take up to 10 to 15 minutes total time, depending on what version the phone is upgrading from.
The video conferencing software extends communications beyond the typical conference room setting to mobile professionals. We provide several tools to assist in every aspect of your poly solutions. A polycom software release for sip endpoints supporting the vvx x50 desktop phone portfolio, polycom obi voice adapters and the obihaibranded ip phone portfolio. Checking software versions on vvx 300, 310, 400, 410, 500, 600 last updated. Latest polycom uc software release latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure. The combined version contains all files for all phone models. This version is compatible with polycom group system software version 4. Polycom periodically updates the shipping configurations of the soundpoint ip, soundstation ip, polycom trio and vvx business media phones. The file size of the latest installation package available is 16. Lync phone edition provides traditional and advanced telephony features, integrated security, manageability and. Polycom uc software support center polycom support. Nearby rooms selects from the list of automatically detected systems. Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. Version 4 and later of the firmware can update from the devices configuration web page.
Weve been able to set it up to work with skype, but have hit a brick wall trying to get it to dial phone numbers. These tools are available for all phones using polycom uc software 4. It is possible to run different versions of polycom firmware based on the model. In this test configuration, the 2 polycom soundstation duo hereafter referred to as duo were used as representative of the polycom soundstation ip phones and they were registered with. This process can be used on any of the polycom sip phones which support 4.
In the system web interface, go to admin settings network ip network sip. Polycom obi software faq frequently asked questions note. Connecting to a polycom endpoint using its ip address. Blockblacklist calls on polycom phones unsupported. You should see a list of firmware types under the software available at polycom server dropdown list. New features in the firmware update for polycom vvx ip. Oct 31, 2012 this process can be used on any of the polycom sip phones which support 4. Polycom obi software offers legendary audio combined with.
To see which version of the firmware your device is using, press menu status 2 platform 1 phone 1 scroll down to view bootblock and updater versions. Polycom also recommends that you upgrade your polycom vvx business media phones to run the latest version of uc software, in conjunction with the latest. The version 9 software on the polycoms also help fix a number of the interop issues with the cisco endpoints, especially with capset negotiation. On our support site, for polycom product and solution support, you will have access to faqs, entitlement and licensing information, documents and software downloads, submit and track service requests, search our knowledge base, and interface with others in the.
Latest polycom uc software release polycom support plantronics. The vvx business media phones are the latest models. We are the global communications company that powers authentic human connection and collaboration. Ip address of the polycom phone to locate the ip address of the polycom phone hit menu status network tcpip parameters, take note of the listed ip address. Press menu key select status select platform select application select main shows sipucs version press menu key select status select platform select phone. Software release matrix for polycom soundstation ip, soundpoint ip and vvx obi edition phones. Polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones and soundstructure customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Download microsoft lync phone edition for polycom cx500. Txt to indicate which sip and bootrom software versions exist. The polycom desktop connector simplifies your teams communication tasks by extending your computer to include your phones display screen. Lync phone edition provides traditional and advanced telephony features, integrated security, manageability and much more. Software release matrix for polycom vvx, soundstructure, obi edition phones. Deliver a simplified workflow for your polycom or cisco room system with one touch to start or join your zoom meeting.
The following models of the polycom vvx business media phone are supported by this firmware update. Polycom was the first vendor to verify through the cisco developer network program that our hd video personal and room systems were sip interoperable with cisco unified communications manager cucm. Release notes polycom realpresence group 550 system, version 4. Our uc software and awardwinning product design are compatible with the broadest range of call control platforms, and provide you with highly robust provisioning capabilities employing the broadest sip feature set. Zoom only works with polycom devices that are running at least version 4. Poly studio x family delivers radical simplicity to your meeting rooms. Polycom factory reset and software upgrade youtube. Currently the latest software version uc software available for end users can be found here software 4. Release, release notes, ip301, ip320330, ip3231, ip335, ip430, ip450. Vvx, entry, open sip, the polycom vvx 250 business ip desk phone is a high quality, fourline, ip phone that delivers reliable performance and an enterprise. Open the g file using xmlnotepad and include the new.
Updating firmware of polycom trio 8800 using provisioning. Genesys application note polycom sip phones with genesys. Check and find solutions for the video compatibility of the video systems or software that you plan on using for your meeting. This step is required prior to the provisioning of the phone to ensure that the minimum required features are implemented into the devices firmware. Press menu key select status select platform select application select main shows sip ucs version press menu key select status select platform select phone shows part number version above example. Polycom people and content ip free download windows version. This restriction does not apply to obi analog telephone adapters ata. Mar 06, 2015 once reset, i will show you how to upgrade the polycom software and configuration files to the latest version by simply using polycom s provisioning server. Press menu key select status select platform select application select main shows sip ucs version press menu key select status select platform select phone shows part number version. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. Microsoft lync phone edition for polycom cx500, polycom. How to upgrade or downgrade polycom firmware 8x8 support.
Only polycom soundstation ip 6000 and 7000 conference phones require manual procedure to upgrade new updater version polycom uc. Supports sharing content from polycom hdx, realpresence group series or realpresence trio based on the system ip address protocol. This is the version that is currently available from the download link above and is also supported with skype for business online. Once reset, i will show you how to upgrade the polycom software and configuration files to the latest version by simply using polycom s provisioning server.
Follow the instructions in the installation wizard. I have created the security profile, added a system user, created a sip profile, added the polycom device, configured the line and did the sip configurations on the polycom. Polycom uc software release matrix for soundpoint ip and soundstation ip phones software release matrix for polycom vvx, soundstructure, obi edition phones release. Polycom uc software release matrix for soundpoint ip and. If there is any contradiction between the english language version of the document and the translated version of the document, the english language version. What software version will polycom ship phones with.
Polycom solutions for cisco unified communications manager. The vvx400 is a midline version with more buttons and a color screen. Faq how can i check the sip and ucs uc software and. Tandberg mxp endpoints f8 software release notes d14578 page 11 of 47 software release notes for tandberg mxp endpoints version f8. Connecting to a polycom endpoint using its ip address you can connect to a polycom endpoint using its ip address. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. The version, model, and compatibility status are listed with the possible video systems or software. Thats where we come in, with solutions that avert open office perils. How to update polycom device firmware intermedia knowledge. This feature is only available between phones on the same physical local area network and requires multicast. Most of the basic features can be found on the polycom vvx business ip phones, obi edition administrator guide. Open the zip file and click on the application installation. Polycom soundstation ip 6000 manual upgrade simtex.
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